Privacy Policy

1. Who We Are

Welcome to Naturescapes.

Our website address is:

https://naturescapes.co.nz/

Naturescapes respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or use our website, contact us, create an account, submit content, or otherwise interact with us online.

We aim to handle personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020.

2. Information We Collect

Depending on how you interact with our website, we may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Property or project address
  • Information you provide through contact or enquiry forms
  • Information relating to your account
  • Comments or other information you submit to the website
  • Images or other media you choose to upload
  • Information you provide when subscribing to our newsletter or marketing communications

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, approximate location, and information about how you interact with the website.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests
  • Provide information, quotes, and services
  • Communicate with you about your enquiries or projects
  • Manage customer accounts
  • Process and manage website submissions
  • Send newsletters and marketing communications where you have permitted us to do so
  • Understand how visitors use our website
  • Analyse website traffic and performance
  • Improve our website, services, and customer experience
  • Detect and prevent spam, fraud, abuse, or security issues
  • Comply with our legal and regulatory obligations

We will use personal information only for purposes that are reasonably connected with our business activities or otherwise permitted by law.

4. Contact Forms and Enquiries

Our website may provide contact and enquiry forms.

When you submit information through a form, we may collect the information you provide, such as your name, contact details, and message.

We use this information to respond to your enquiry, provide requested information, prepare quotes, and communicate with you regarding our services.

Please avoid submitting sensitive personal information through our website unless it is necessary for your enquiry.

5. Customer Accounts

Our website may allow you to create and maintain a user account.

If you create an account, we may collect and store information necessary to manage your account and provide relevant website functionality or services.

You are responsible for keeping your login information confidential and should notify us if you believe your account has been accessed without your permission.

6. Comments

If visitors leave comments on our website, we may collect the information shown in the comments form, together with the visitor’s IP address and browser user-agent string to assist with spam detection and website security.

An anonymised string created from your email address may be provided to the Gravatar service to determine whether you are using it.

After approval of a comment, your profile picture may be visible publicly in the context of your comment, depending on your Gravatar settings.

You can review Gravatar’s privacy policy on the Gravatar/Automattic website.

7. Media and Image Uploads

If you upload images or other media to our website, you should avoid uploading files that contain embedded location information, such as EXIF GPS data, if you do not want that information to be accessible through the uploaded file.

You should also ensure that you have the necessary rights and permissions to upload and publish any images or other media.

Depending on where the content is published, uploaded images or media may be accessible to other website visitors.

8. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files stored on your device that help websites remember information and provide functionality.

We may use cookies for purposes including:

  • Website functionality
  • Login and account functionality
  • Remembering user preferences
  • Website security
  • Analytics
  • Measuring website performance
  • Marketing and advertising

If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience when leaving another comment.

Temporary cookies may also be used to determine whether your browser accepts cookies.

When you log in, cookies may be used to remember your login information and screen preferences.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

9. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as your IP address, device and browser information, pages visited, approximate location, and interactions with our website.

We use this information to analyse website traffic, understand website performance, and improve our website and services.

Google may process information in accordance with its own privacy policy and terms.

10. Facebook and Instagram / Meta

We may use Meta technologies, including the Meta Pixel or similar tools, to understand website activity, measure advertising performance, and support our marketing activities.

These technologies may collect information about your device, browser, website activity, and interactions with our website.

Meta may process this information in accordance with its own privacy policy and terms.

11. Newsletters and Marketing Communications

If you subscribe to our newsletter or marketing communications, we may collect and use your name and email address to send you updates, news, offers, and information about our services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us directly.

Unsubscribing from marketing communications will not necessarily stop important service-related or administrative communications.

12. Embedded Content and Third-Party Services

Our website may contain content or features provided by third parties, including embedded videos, images, social media content, or other external services.

Embedded content from third-party websites may behave in the same way as if you had visited that third-party website directly.

These third parties may collect information about you, use cookies, use tracking technologies, or monitor your interaction with their content.

The collection and use of information by those third parties is governed by their own privacy policies.

13. How We Share Your Information

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers where reasonably necessary to:

  • Operate and maintain our website
  • Provide our services
  • Respond to enquiries
  • Manage communications
  • Provide analytics
  • Support marketing activities
  • Maintain website security
  • Provide technical services

We may also disclose personal information where required or permitted by law, or where reasonably necessary to protect our business, website, users, customers, property, or legal rights.

14. Overseas Disclosure

Some third-party service providers we use may be located outside New Zealand or may store or process information outside New Zealand.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements.

Third-party providers may also have their own privacy policies governing how they process personal information.

15. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained depends on the type of information, why it was collected, our business requirements, and any legal or regulatory obligations that apply.

Where information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

16. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

If a privacy breach occurs, we will assess and respond to it in accordance with applicable New Zealand privacy requirements.

Where required by law, we will notify the relevant parties and the Office of the Privacy Commissioner.

17. Your Privacy Rights

Under applicable New Zealand privacy law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Ask questions about how we collect or use your personal information
  • Make a privacy-related complaint

To make a request, please contact us using the details provided below.

We may need to verify your identity before processing an access or correction request.

18. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

19. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable laws.

When changes are made, we will update the Last Updated date at the top of this page.

We recommend checking this page periodically for the latest version.

21. Contact Us

If you have any questions, concerns, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Naturescapes

Phone: +64 21 251 4362
Email: admin@naturescapes.co.nz
Website: https://naturescapes.co.nz/

We will make reasonable efforts to respond to privacy-related enquiries and requests in accordance with applicable New Zealand privacy requirements.